Customer
Success
Manager

At Elite Ecom, we're a team of self-made entrepreneurs dedicated to helping ambitious founders, professionals, and established business owners unlock the next level of growth.

Our mission is to provide practical, up-to-date business education and hands-on support for those who are ready to invest in real results — not just theory. We know that today's market is full of noise and generic advice. That's why we focus on what actually works: proven frameworks, advanced strategies, and a community of people who are serious about building brands that last.

Whether you're looking to launch a new venture, expand your portfolio, or take your e-commerce business to the next stage, you'll find the tools, knowledge, and network to make it happen.

We believe in taking extreme ownership, moving with speed, and holding ourselves to a true championship standard — no excuses, rapid execution, and the relentless pursuit of excellence in everything we do.

If you're ready to build, grow, and win alongside a team that lives these values every day, we'd love to meet you.

We are looking for a Customer Success Manager (CSM) to join our team and help ensure our clients have a great experience and achieve strong results.

In this role, you will be responsible for supporting clients, monitoring their progress, and helping them stay engaged with the program. You will act as the bridge between the clients and the internal team, ensuring communication is smooth and issues are resolved quickly.

Your goal is to improve client satisfaction, retention, and overall success.

• Manage relationships with active clients
• Monitor client progress and engagement
• Provide support and guidance when clients encounter challenges
• Answer questions and resolve issues in a timely manner
• Ensure clients follow the correct processes and systems
• Identify clients who may need additional support
• Communicate client feedback to the internal team
• Maintain organization across client communications and records

• 1–2+ years of experience in customer support, client success, or account management
• Strong communication and interpersonal skills
• Fluent written and spoken English
• Ability to work remotely and independently
• Highly organized and detail-oriented

• Patient, professional, and empathetic with clients
• Strong problem-solving abilities
• Highly organized and reliable
• Comfortable managing multiple conversations and situations
• Self-motivated and proactive
• Able to work in a fast-paced environment

We are looking to fill this position as soon as possible. The most qualified candidates can expect to go from application to final call within one week.