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Summary
Elite Ecom is a high-growth online education company that helps everyday people build successful dropshipping businesses.
We've personally generated over $40,000,000 through e-commerce and now teach others how to do the same through proven systems, live trainings, coaching, and mentorship.
We’ve built a thriving community, a 20,000+ lead database, and a high-converting sales process.
Now, we’re looking for a Customer Success Manager to help us take the student experience to the next level — by increasing engagement, improving retention, and ensuring every member feels supported, motivated, and set up to win.
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Your Role
We’re looking for a proactive, empathetic, and systems-minded Customer Success Manager to:
- Welcome new students into Elite Ecom Academy with clarity and warmth
- Guide students through the onboarding process and track early progress
- Proactively check in with members to keep them accountable and engaged
- Support students via our private community, email, and live coaching calls
- Spot potential drop-offs early and re-engage inactive or overwhelmed students
- Answer questions, provide support, and remove obstacles quickly
- Monitor trends and share feedback to improve curriculum & student outcomes
- Coordinate with the internal team to track wins, testimonials, and overall success
- Help create a standout student experience that makes people stay, succeed, and refer others
You’ll be the bridge between enrollment and transformation — making sure students don’t just join, but actually win.
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What We're (Ideally) Looking For...
- Has 1–3+ years experience in customer success, coaching, or community management
- Is confident running onboarding, check-ins, and motivating students
- Understands online education or has worked inside coaching or course programs
- Is obsessed with people feeling seen, supported, and successful
- Communicates clearly, kindly, and professionally — both written and verbal
- Thinks in systems and takes initiative without waiting to be told
- Is familiar with platforms like Kajabi, Slack/Discord, Google Sheets, etc.
- Loves solving problems and creating structure around the student journey
- Wants to grow inside a mission-driven, fast-paced 7-figure brand
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You Shouldn't Apply If...
- You’ve never supported a coaching or online education program
- You’re uncomfortable talking to customers or answering questions live
- You need to be micromanaged or wait to be told what to do
- You’re looking for a short-term gig, not a long-term growth opportunity
- You’re not genuinely passionate about education, mindset, or e-commerce
- You don’t like working inside fast-moving, high-performance environments
- You’re not willing to learn, improve, or adapt as we grow
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Is this you? Apply below!
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SummaryÂ
Elite Ecom is a high-growth online education company that helps everyday people build successful dropshipping businesses.
We've personally generated over $40,000,000 through e-commerce and now teach others how to do the same through proven systems, live trainings, coaching, and mentorship.
We’ve built a thriving community, a 20,000+ lead database, and a high-converting sales process.
Now, we’re looking for a Customer Success Manager to help us take the student experience to the next level — by increasing engagement, improving retention, and ensuring every member feels supported, motivated, and set up to win.
 Â
Your Role
We’re looking for a proactive, empathetic, and systems-minded Customer Success Manager to:
- Welcome new students into Elite Ecom Academy with clarity and warmth
- Guide students through the onboarding process and track early progress
- Proactively check in with members to keep them accountable and engaged
- Support students via our private community, email, and live coaching calls
- Spot potential drop-offs early and re-engage inactive or overwhelmed students
- Answer questions, provide support, and remove obstacles quickly
- Monitor trends and share feedback to improve curriculum & student outcomes
- Coordinate with the internal team to track wins, testimonials, and overall success
- Help create a standout student experience that makes people stay, succeed, and refer others
You’ll be the bridge between enrollment and transformation — making sure students don’t just join, but actually win.
Â
What We're Looking For...
- Has 1–3+ years experience in customer success, coaching, or community management
- Is confident running onboarding, check-ins, and motivating students
- Understands online education or has worked inside coaching or course programs
- Is obsessed with people feeling seen, supported, and successful
- Communicates clearly, kindly, and professionally — both written and verbal
- Thinks in systems and takes initiative without waiting to be told
- Is familiar with platforms like Kajabi, Slack/Discord, Google Sheets, etc.
- Loves solving problems and creating structure around the student journey
- Wants to grow inside a mission-driven, fast-paced 7-figure brand
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You Shouldn't Apply If...
- You’ve never supported a coaching or online education program
- You’re uncomfortable talking to customers or answering questions live
- You need to be micromanaged or wait to be told what to do
- You’re looking for a short-term gig, not a long-term growth opportunity
- You’re not genuinely passionate about education, mindset, or e-commerce
- You don’t like working inside fast-moving, high-performance environments
- You’re not willing to learn, improve, or adapt as we grow
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